We require a Service Co-ordinator who will be responsible for managing the service desk operations, handling customer enquiries, and service desk tickets, and ensuring timely delivery of service call-outs. Arranging engineers to attend site, ensuring customer SLAs are met. Support the daily functions of the service desk as part of the Service team to ensure the co-ordination of service requests, manage workflows, and maintain customer satisfaction, reporting directly to the Head of Service.
Key responsibilities will include:
- Handling service calls via phone or email and direct into the ticketing system.
- Ensure customers’ portals are updated with service dockets, and keep clients updated with the status of their tickets.
- Pass new calls to the most appropriate engineer to complete.
- Provide status update information to clients or their representatives.
- Liaising internally with all departments to ensure client’s needs are always met.
- Willingness and desire to become an integral part of the team and take on more challenging and complex duties to benefit the business and enhance personal development.
- Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and Outlook.
- Able to work and think independently and as part of a team.
Desirable skills
- Existing knowledge and experience of Dynamics 365 Package.
- Recognised keyboard and software package certification.
- Experience in fire & security or similar field-based engineering business.
Why join us?
We offer a range of benefits to support and reward our team members, including:
- Competitive salary & benefits
- Opportunities for career progression
- Training & development programs
- A professional and supportive work environment
This is an exciting opportunity to grow your career with a company that values its employees. If you are looking for a role where you can make a real impact and progress professionally, we would love to hear from you!
Want to know more? For the full job description and details on how to apply, please fill in the form below.