We are seeking an organised and customer-focused Service Co-Ordinator to join our growing service desk team.
You will be responsible for managing service desk operations, handling customer enquiries and tickets, and arranging engineers to attend site, ensuring customer SLAs are consistently met.
This role is office-based and requires excellent communication skills, a professional attitude, and a strong focus on customer service.
Key responsibilities include:
- Handle service calls via phone, email and directly into the ticketing system.
- Accurately record instructions and requests from clients and colleagues.
- Keep customer portals updated with service dockets and ticket status.
- Pass new calls to the most appropriate engineer to complete.
- Provide status updates to clients or their representatives.
- Liaise internally with all departments to ensure client needs are always met.
- Respond promptly to customer enquiries, providing solutions or escalating issues as needed.
- Undertake general administration duties around the office as directed.
Essential:
- Positive attitude to work and punctuality, able to work collaboratively in an open office.
- Willingness to take on more challenging and complex duties over time.
- Good standard of keyboard skills and familiarity with Word, Excel and Outlook.
- Able to work independently as well as part of a team.
- Proven experience in customer service or a similar industry (fire/security).
- Excellent organisational and time management skills.
Desirable qualifications
- Existing knowledge and experience of Dynamics 365.
- Recognised keyboard and software package certification.
- Experience in fire & security or a similar field-based engineering business.
Why join us?
We offer a range of benefits to support and reward our team members, including:
- Competitive salary & benefits
- Opportunities for career progression
- Training & development programs
- A professional and supportive work environment
This is an exciting opportunity to become an integral part of a busy service team, with real scope to take on more responsibility as you grow. If you are looking for a role where you can make a real impact and progress professionally, we would love to hear from you!
Want to know more? For the full job description and details on how to apply, please fill in the form below.